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Customer Relationship Management Software or simply abbreviated as CRM software has various functions. Ranging from sales force automation, to partner relationship management, marketing and customer service, CRM software provides an avenue to make the sales office more efficient. Most of the features are automated, thereby making the sales to customers highly simple and effective. Basically, it enables organizations to better serve their customers. Through the introduction of reliable processes and procedures for interacting with those customers, CRM software has increased sales and productivity. CRM entails all aspects of interaction a company has with its customer, be it sales or service related. And computerization has changed the way companies are approaching their CRM strategies