EPF Scored Five Star Rating For Service Delivery
July 9, 2010 Investment, Money, News No CommentsOnly Government Agency Awarded With Highest Rating
As an affirmation of its commitment towards service delivery excellence, the Employees Provident Fund (EPF) has been awarded a Five-Star rating under the Star Rating System conducted in 2009 by the Malaysian Administrative and Modernisation and Management Planning Unit (MAMPU).
In a statement issued today, EPF Chief Executive Officer Tan Sri Azlan Zainol said, “We are proud to be the only front-line government agency awarded with the highest rating of Five Stars. This accreditation not only recognises EPF’s sound management of its core business but also acknowledges the dedication of EPF staff to rendering the highest service quality to customers.”
The Star Rating was introduced to assess the performance of public sector agencies to ensure efficiency of service delivery and to provide recognition to agencies for good governance and service delivery excellence.
The EPF was evaluated based on three components – management, core services and customer management – and achieved a score of 91.97 per cent, giving it the maximum rating of Five Stars.
“Nevertheless, we will not rest on our laurels and if nothing else, the Five-Star rating has inspired us to work even harder to raise the level of our service quality for the benefit of all our members,” concluded Tan Sri Azlan.
About the Employees Provident Fund (EPF)
The Employees Provident Fund (EPF) is Malaysia’s premier pension fund, providing basic financial security for retirement. The Fund is committed to preserving and growing the savings of its members in accordance with best practices in investment and corporate governance. It will always be guided by prudence in its investment decisions.
As a customer-focused organization, the EPF delivers efficient and reliable services for the convenience of its members and registered employers.
The EPF continues to play a catalytic role in the nation’s economic growth, consistent with its position as a leading savings institution in Malaysia.




